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I can't access library databases, (getting an error) nor can I log in to library computers.

98 views   |   Last updated on Mar 31, 2020   

 

Logins to resources outside of your email are only available for currently active UMD students, faculty, or staff. However, the library does provide guest computers for visitors and retired/former UMD affiliates.

If you are current, check your directory suppression. If you’ve chosen “Suppress all”, or “Suppress my phone numbers, my address, my email” pick something else. After one day, reinstate full suppression of your data. (By then UMD will have received the necessary data to authenticate you.)

If you get an error while using VPN to access databases, and are using a Zotero browser extension/plugin, go to Zotero's settings to disable proxy redirection.

For further help, contact the ITSS TechCenter Help Desk at 218-726-8847.


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